What you describe sonds like you are forming a "puck" or printing at too low a temperature. If its an all metal hotend the nozzle might not be tightened properly and if you have a puck once you will get it over and over until you properly clean and assemble the hotend. You also could have your extruder improperly so it does not push the filament properly. You also could be printing too fast for your setup (filament/temp) and then your heater cartridge or thermistor could be loose and the temp the printer thinks the hotend is on is not the actual temp.
@mnicholson766 There are quite some restrictions on this BBS you cant upload a high res picture. Save it at a resulution or 800x600 or thereabouts. But it sounds to me the nozzle is too far away from the bed. In different versions of MC you had to either increase or decrease the Z-offset as they changed the sign between different versions. I only use MC for bed leveling anymore and us Prusa slicer for everything else
@bkfranklin22 Wow, sorry to hear about all the issues, especially with a new printer, mine is almost 18 months old and the majority of the issues have been "finger troubles" as I was green as grass when I started.
My run-out sensor was jammed with a stray chunk of filament that had broken off, easy fix. The probe was a intermittent wire in the harness for the probe. One issue with the motherboard that MH quickly replaced in the first month.
How does a ruby nozzle fail?
Not sure what I can suggest other then every mass produced things from cars to printers all have that "lemon" that wrecks it's reputation, they should just replace your printer (in my opinion).