@bkfranklin22 Wow, sorry to hear about all the issues, especially with a new printer, mine is almost 18 months old and the majority of the issues have been "finger troubles" as I was green as grass when I started.
My run-out sensor was jammed with a stray chunk of filament that had broken off, easy fix. The probe was a intermittent wire in the harness for the probe. One issue with the motherboard that MH quickly replaced in the first month.
How does a ruby nozzle fail?
Not sure what I can suggest other then every mass produced things from cars to printers all have that "lemon" that wrecks it's reputation, they should just replace your printer (in my opinion).