Resolved the issue:
Increased Bed temp to 90C
Turned off fans for the whole print in MatterControl (because this significantly drops the bed temp)
With the fans OFF the glass surface in the middle now reads +/- 10F within target instead of -95F (~35C) below target heat bed
Kept the glass plate on, no painters tape ( I tried painters tape, it was ok for the first layer but after that I switched back to the glass plate)
Thanks @rtully - As Ryan mentioned it is a machine that is customized by you, assembled by MatterHackers. Comes with the MatterHackers guarantee and customer support, so you're sure to love the machine. The printer is based on the very robust and proven Prusa i3 design. We have hundreds of hours of testing in the books for the machine and customers are very happy to have received an customized, assembled, and tuned machine that was ready to go out of the box. Don't hesitate to call and ask MatterHackers' sales staff if you have any questions!DG
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