Mattercontrol shutting off 2nd hotend

  • Hey, folks...looking for some help. I have a Pulse DXE dual extruder model that I recently purchased. It's been working fine up until last night. For no apparent reason, every time I try to print something using support material in the second extruder, Mattercontrol commands the temperature of Hotend #2 to zero. Hotend #1 and the bed will heat to the temps in the slicer settings but hotend 2 does not get commanded on. If I manually command it on, as soon as the print commences Mattercontrol commands it back off. I don't believe I changed anything that would cause this behavior. Any ideas as to what might be causing this?

  • MatterHackers

    If you submit an issue to support with the profile and the things you are trying to print, we'll be happy to look into it.

    Here is how to export the profile.

    And the best way to share the print is to save it to your cloud library and then send a share code in the support ticket.

    You can also add all the same stuff to GitHub if that is easier for you.

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