@larsbrubaker Hi Lars,
Thanks for posting.
I would like to see a comprehensive .PDF that has all the information pertinent to the Pulse XE in one place.
The information compiled in the documentation should include information/data for all options available for the Pulse.
I Paid a lot of money for the 32 bit upgrade and expected the upgraded components to be part of Matterhackers documentation. Instead, I could not find information specific to the Azteeg board or the Smoothieware software components. When I was trying to immerse myself in the learning process of actually using the machine, I would repeatedly end up at dead ends - For example when I was learning about extruder calibration, I did not realize that there was no eprom to program with smoothieware so I wandered around in the desert for a while before an email was answered from support telling me where to update the data. If this was covered in some comprehensive documetation, a lot of time and frustration could have been avoided. It seems like all of the documentation assumes that you have a standard configuration model and does not cover upgrades.
There should be one place to go to get answers to questions concerning the physical hardware (including options) and Mattercontrol software.
If you sell a third party product that is incorporated into a product you produce, it is incumbent upon you to provide the context and documentation needed for the user to be able to leverage the enhancement.
When I bought the Pulse, I was under the impression that it was a Prusa clone and did not realize that I would be tethered to Mattercontrol. While I think Mattercontrol is very easy to use and seems to be quite functional (I have not been stymied by any perceived limitations yet), I think that because you have pretty much forced the use of Mattercontrol even when just printing g-code produced by other slicers you have reduced the value of my purchase.
When I decided to buy my first 3D Printer, I selected the Pulse XE for the following reasons:
1.) It was produced in the USA (albeit with foreign components) by Matterhackers so a good chunk of the money would remain here in our economy helping to provide jobs here.
2.) Matterhackers helped to short-cut the learning process needed to determine what components would be required to print functional parts - The Pulse XE was ready out of the box to provide function quickly.
3.) I was under the impression that Matterhackers support was excellent based on searching the web for anecdotal experience. I rarely call a company for support, so I don't know how that rates, but I have not had very quick turnaround with email support - several days pass before you get a response and then the response will likely not answer all the questions posed or simplistic answers will be provided. So I believe I was mistaken about the quality of support from Matterhackers. To be fair, Covid19 has probably had a negative impact on support.
4.) Lots of online videos and "tutorials" but I expected to see more support from the "community"
What I found after the purchase is that most of these are still valid reasons to select the Pulse but the value side of the equation is a bit lower than expected when you consider how much time you have to spend to learn more about the machine and software.