I am sorry that your experience with the Pulse XE has been what it is, I would normally be here to assist but due to a number of factors, my attention to this community has lapsed quite a bit. I see that you had sent us an email recently regarding issues with the machine. I had not responded as I should have and for that, I apologize. I have tasked one of my team members with reaching out to you and seeing if we can be of assistance.
We do not ever want a member of our community or a customer to ever feel like we have left them in the dark but unfortunately, it looks like we have failed you here. We want to do our best to make this right for you, please let me know if there is anything I can do for you in the meantime.