MatterControl refuses to launch
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Hi, Newbie here (at 67 years of age).
Anyway, was using MatterControl v.1.6 on a desktop PC quite successfully for a couple of weeks since I received my printer. Suddenly, Christmas Eve, MatterControl would not launch from the desktop icon. Nor would it launch directly from the programme location. I have already uninstalled, re-downloaded and reinstalled MC 1.6, to no avail.
I have noted in Task Manager (Processes - Background Processes(64) ) That MatterControl 32 bit appears briefly upon launching from Desktop icon.
Checking Computer Management/System Tools/Event Viewer/Windows Logs/Applications, I find errors relating to MC. General Tab shows following:
Faulting application name: MatterControl.exe, version: 1.6.1.0, time stamp: 0x583f661e
Faulting module name: KERNELBASE.dll, version: 10.0.14393.479, time stamp: 0x58256d37
Exception code: 0xe0434352
Fault offset: 0x000da832
Faulting process id: 0x7fc
Faulting application start time: 0x01d2699943380e82
Faulting application path: C:\Program Files (x86)\MatterControl\MatterControl.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: ca0f8db4-c3d8-44b6-9b65-b47c3cdfed10
Faulting package full name:
Faulting package-relative application ID:I have tried running a repair for Windows, also updated Kernelbase.dll file, again to no avail.
Also not able to launch on a notebook, with similar results.
Both systems running MS Win 10
Please advise, Many thanks
Tom
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Found this here:
http://wiki.mattercontrol.com/Clean_Install_MatterControl
Did you try step 4?
Step 1: Open the Control Panel
Step 2: Select the "Uninstall a Program" option in the Control Panel window
Step 3: Select MatterControl from the list of programs and then click the Uninstall button.
Step 4: Navigate to C:\Users\%USER%\AppData\Local folder and delete the MatterControl folder
Step 5: Download MatterControl and run the installer.
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Excellent. Thank you very much. No, I hadn't tried step 4. All fine now. Thanks again.
Tom