Thank you guys for the help! I followed up with Erik via email@example.com to continue this and I got the issue resolved. You guys are great
Just updating this on the thread for future reference for anyone reading:
I was able to release all the jam culprits after learning from you guys how to properly remove the bowden tube ends from both the bondtech extruder and the heatsink.
Here's a picture of the nozzle where you can see the light at the end of the tunnel
The mashed up filament in the bondtech extruder (again I'm noob)
And the filament stuck in the heatsink... it was too short to do a cold pull so I had to take the print head apart completely and heatgun my way through the heatsink, and that fixed that issue. I couldn't even extrude with filament behind this one because it was stuck in either direction, whether I would even attempt a push or pull.
This being said, I know how to fix this moving forward. I actually had a jam before starting my next print at home and I fixed the issue in less than 30 minutes this time instead of 3 days of crying my eyes out
Thanks @rtully - As Ryan mentioned it is a machine that is customized by you, assembled by MatterHackers. Comes with the MatterHackers guarantee and customer support, so you're sure to love the machine. The printer is based on the very robust and proven Prusa i3 design. We have hundreds of hours of testing in the books for the machine and customers are very happy to have received an customized, assembled, and tuned machine that was ready to go out of the box. Don't hesitate to call and ask MatterHackers' sales staff if you have any questions!DG
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